HOUSE RULES & FACILITY GUIDELINES

Last updated: 12 August 2026

 

These House Rules & Facility Guidelines apply to everyone using Wildhearts Training Club. They are intended to keep the gym safe, clean and enjoyable for everyone.

These rules supplement our General Terms and Conditions. By using our premises and facilities, you agree to follow these rules and the instructions of our coaches and staff.

 

1. General House Rules

Respect & Conduct

• Treat other members, coaches and staff with respect.

• Discrimination, harassment, aggressive behaviour or any other inappropriate conduct will not be tolerated.

• Be considerate of others training at the same time and give each other sufficient space.

• Follow instructions from coaches and staff, particularly those relating to safety or the use of equipment.

 

Training Safely

• Train within your own abilities and use equipment only for its intended purpose.

• Do you have an injury, physical limitation or other condition that may be relevant to your training? Let your coach know before the session starts.

• Use weights and equipment in a safe and controlled manner.

• Training under the influence of alcohol, drugs or other substances that may affect your ability to train safely is not permitted.

• Children may not remain in the training area without supervision.

 

Clothing & Footwear

• Wear appropriate sportswear and clean training shoes.

• Shoes that are visibly dirty from outdoor use may not be worn in the training area.

• Training barefoot is only permitted when appropriate and safe for the exercise being performed.

• Glass bottles and other breakable items are not permitted in the training area.

 

Equipment & Training Area

• Treat all equipment and materials with care.

• Return all equipment to its designated place after training.

• Do not leave weights or other equipment on the training floor.

• Do not move fixed equipment without permission.

• Equipment set up for a group class may not be moved or used without permission if doing so could interfere with the class.

• Empty barbells may not be dropped.

• Dumbbells and kettlebells should not be unnecessarily thrown or dropped from height.

• Use drop pads when required for the lift or weight being used.

 

Cleaning & Chalk

Everyone is responsible for leaving their training area clean and tidy.

• Put away all equipment after training.

• Wipe down equipment you have sweated on.

• Remove visible sweat and chalk residue from equipment and the floor.

• Use the cleaning stations provided throughout the gym.

• Preferably spray cleaning solution onto the cloth rather than directly onto electrical equipment or metal components.

• For the floor, cleaning solution may be sprayed directly onto the affected area when necessary and then wiped clean.

• Use chalk in moderation and clean up any remaining chalk after training.

 

Classes

• Arrive on time for your booked class.

• Training at Wildhearts for the first time? Please arrive approximately 10 minutes before the class starts.

• Follow your coach's instructions during the class.

• A coach may ask you to modify an exercise, weight or movement for safety or technical reasons.

• If you arrive late, a coach may decide that it is no longer safe or practical for you to join the class.

• After the class, put away your equipment and clean your training area.

Our General Terms and Conditions apply to bookings, cancellations and no-shows.

 

2. Open Gym

Open Gym allows members to train independently outside regular group classes. Open Gym may be partially or entirely unstaffed. You are therefore responsible for using the facilities safely and responsibly. 

 

Access & Booking

• A valid booking is always required for Open Gym.

• You must have a valid product or Membership that includes access to Open Gym.

• Your booking and access are personal and may not be shared with others.

• Only use the gym during the access times associated with your Open Gym booking.

• Do not allow anyone else to enter using your access, even if you know them.

• Anyone without a valid booking may not remain in the gym during unstaffed Open Gym hours.

• Make sure doors close properly after entering or leaving.

• Follow all applicable instructions regarding access and the alarm system.

 

Training Independently & Safely

A coach is not guaranteed to be present during Open Gym.

• Choose exercises and weights that you can safely perform independently.

• Only use equipment that you know how to operate safely.

• Do not take unnecessary risks with heavy lifts or other exercises.

• Leave sufficient space for others training in the gym.

• Wildhearts may restrict certain exercises, equipment or training methods during unstaffed hours where necessary for safety or operational reasons.

 

Equipment & Cleaning Up

• Put away all equipment after your training.

• Leave the gym as you found it.

• Do not change an existing class setup without permission.

• Equipment that has been set up for an upcoming class must remain in place.

• Do not take equipment outside the gym without prior permission.

• Clean all equipment and your training area after use.

 

Noise & Dropping Weights

Please be considerate of other members and our surroundings during Open Gym.

• Do not drop weights unnecessarily.

• Empty barbells must never be dropped.

• Use drop pads when required for the lift or weight being used.

• Keep music at a reasonable volume.

• Keep doors and windows closed when instructed by Wildhearts for noise or safety reasons.

 

External Coaching

Without prior permission from Wildhearts, it is not permitted during Open Gym to:

• provide commercial personal training;

• coach other members or visitors in exchange for payment;

• organise commercial group classes or training sessions.

Training together or occasionally helping each other is of course allowed, provided it does not constitute commercial coaching.

 

Emergencies

• Only use emergency exits in the event of an emergency.

• Call 112 in the event of an acute medical or other emergency.

• Follow all safety and emergency instructions displayed in the gym.

• Report any damage, defects, unsafe situations or incidents to Wildhearts as soon as possible.

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3. Open Rack

Open Rack allows members to train independently in the designated rack area while classes or other activities may be taking place elsewhere in the gym. 

 

Access & Booking

• A valid booking is always required for Open Rack.

• Open Rack may only be used during your booked time slot.

• An Open Rack booking is personal.

• You must have a valid product or Membership that includes access to Open Rack.

• Open Rack provides access to the designated rack area and equipment made available for Open Rack.

• An Open Rack booking does not automatically provide independent access to the entire gym.

 

Group Classes Have Priority

When Open Rack takes place at the same time as a group class:

• the group class always has priority;

• the class may not be disrupted;

• equipment required for the class may not be used without permission;

• an existing class setup may not be changed;

• sufficient space must remain available for class participants.

A coach may ask you to free up equipment or space when necessary for the safe and effective running of the class.

 

After Your Training

• Put away all equipment you have used.

• Remove weights from the barbell.

• Return equipment to its designated place.

• Clean the equipment and your training area.

• Leave the rack area ready for immediate use by the next person or activity.

 

4. Additional Rules

Personal Belongings

• Personal belongings are brought into Wildhearts at your own responsibility.

• Do not leave valuables unattended.

• Wildhearts is not liable for the loss, theft or damage of unattended personal belongings, insofar as permitted by law.

• Lost property will be kept for a reasonable period and may subsequently be disposed of or donated.

 

Photos & Videos

• You may take photos or videos of your own training as long as you do not disturb others and respect their privacy.

• Do not knowingly film or photograph other members in an identifiable way without their permission.

• Professional or commercial photography and filming are only permitted with prior approval from Wildhearts.

• Phones, cameras and tripods must not obstruct training areas or create a safety hazard.

 

Damage, Defects & Incidents

If you notice damaged equipment, a defective machine or any other unsafe situation, do not use the equipment concerned and report it to a coach or contact us at team@wildheartstrainingclub.com.

Damage caused intentionally or through culpably careless use may be recovered from the person responsible in accordance with our General Terms and Conditions and applicable law. 

 

Breaches of the Rules

Wildhearts may address a Member or issue a warning if these House Rules & Facility Guidelines are not followed.

In the event of serious or repeated breaches, Wildhearts may, depending on the circumstances, temporarily restrict access to certain facilities or the gym, or take other appropriate measures in accordance with our General Terms and Conditions.

 

5. Amendments

Wildhearts may amend these House Rules & Facility Guidelines where reasonably necessary for safety, hygiene, operational purposes, prevention of nuisance or responsible use of the premises.

The most recent version of the House Rules & Facility Guidelines is available on the Wildhearts Training